In a slight departure from my usual pet deals posts, I have the BEST story about AMAZING Customer Service I’d like to share with everyone! We are all typically so quick to complain when things go wrong or we have a problem with a product or company, that I really want to give KUDOS and let everyone know what an excellent experience I had with HomeGoods recently!
If you follow me on Twitter you might have seen some tweets about my recent disappointment over not getting a certain snow globe I wanted for Christmas. We are on a bit of a tight budget and don’t really buy much for each other…mostly just for rescue pup Daisy, the nieces, our new nephew and other close relatives, but I saw it while we were out shopping and REALLY loved it. I’ve never really cared about snow globes one way or another but this one just seemed special and living in Florida, I thought it would bring a little bit of Winter we’ve been missing since moving down from up north several years ago.
It wasn’t an expensive request, but apparently dear hubby wasn’t really paying attention, or I didn’t make it completely clear to him just how much I wanted it. I don’t think he realized that it was a SPECIAL, Limited-Edition Snow Globe produced once a year to raise money for St. Jude Children’s Charity, and just figured it would be there when he got around to going shopping. Like most hubbies, he tends to put off shopping til the last minute!
So Christmas came and went with NO snow globe under the tree. Hubby realized I’d seriously wanted it and started calling around. I took to Twitter and Facebook in hopes that someone would spot one somewhere!
HomeGoods was kind enough to check around and tweet back with some suggestions of stores in my area that might still have one in stock, but after several more calls we gave up. All hope was lost. There was not a single St. Jude’s Snow Globe anywhere to be found! These things happen and I tried not to be too hard on my hubby but he still felt bad and I was still teasing him about it until about mid-January.
THEN, a couple days ago, completely out of the blue, I got an unexpected message from HomeGoods on Twitter…talk about Following Up! I honestly figured they’d given up on me and my snow globe drama. After all, it wasn’t their fault, and I’m sure they are busy with more important things! They’d really tried to help but I never expected to get this DM from them almost six weeks later:
WHAT?!? After doing a little Happy Dance, I messaged them back with an OMG, a THANKS, and my address. I wasn’t exactly sure if they really meant they were sending me THE Snow Globe, or just felt bad that I didn’t get my Christmas present and were sending me something similar. Well, today I got my answer…don’t know how, but they found one and here it is!
So, that’s the story of how I got my Christmas present in February! I just want to say a HUGE Thank You to HomeGoods for this thoughtful gesture! It really means a lot that someone there took the time to make this happen!
To express his gratitude for being rescued on this one, Daisy’s papa is making a donation to St. Jude Children’s Research Hospital Fund in appreciation! St. Jude is the children’s medical charity that the snow globe was designed to benefit and thanks to donations and special product fundraisers like this one, St. Jude families never pay for treatment not covered by insurance, and no child is ever denied treatment because of the family’s inability to pay. They also conduct research that leads to pioneering care and treatments for childhood cancer and other deadly diseases. If you would like to support their work, you can learn more and make a donation to St. Jude here!
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